Customer care
Remake policy
If something goes wrong with an order, we have a simple remake path. Our total liability is capped at what you paid for that order.
When a remake (or equivalent) may apply
- The arrangement was not delivered due to an error on our side or the florist’s (not because of an incorrect address you provided)
- The delivery is materially damaged on arrival
- The result clearly fails to match the intent of the tier you purchased (allowing for normal florist and seasonal variation)
What variation is normal
Designs vary by florist and season. Flower types, colors, and vessels often differ from any illustrative images. That alone is not a remake reason. Photo proof is shared when available — it is not guaranteed for every order.
How to request help
- Email hello@anywhereblooms.com as soon as you can (ideally within 48 hours of the issue).
- Include your order reference, recipient name/city, and a brief description of the problem.
- Attach a photo if you have one — it helps us resolve faster.
What we’ll do
We’ll review and, when appropriate, arrange a remake through a florist, offer a comparable credit toward a new order, or refund. The form of remedy depends on timing, florist availability, and the nature of the issue.
Liability cap
Regardless of the path we take, our total liability for any order is limited to the amount you paid for that order. We are not responsible for consequential or incidental damages (for example, event timing beyond reasonable delivery coordination).