Customer care
Order issues & refunds
If something goes wrong — or we cannot fulfill after you’ve paid — we have a clear path: remake, credit, or full refund. Our total liability is always capped at what you paid for that order.
If we cannot fulfill after you’ve paid
Sometimes we confirm coverage and take payment, then learn we cannot place the exact arrangement option you selected (for example, delivery isn’t possible to that address, or the item isn’t available). We will not silently send a different design. Instead, we email you with up to three same- or similar-price alternatives from our catalog, plus a complete cancel with full refund — you choose. If no alternatives exist or you choose cancel, you get a full refund of what you paid for that order. Email us anytime at hello@anywhereblooms.com with your order details.
Rank your delivery
After delivery, you can rank four things with no essay required — Size vs price, Look vs listing, Freshness, and On time — on My Orders. Ranks appear as aggregates on the arrangement option (never a florist name on this site). Low size-vs-price ranks help us fix catalog truth and routing. If size feels wrong for what you paid, rank it and use the remake / credit / refund path below.
When remake, credit, or refund may apply
- The arrangement was not delivered due to an error on our side or the florist’s (not because of an incorrect address you provided)
- The delivery is materially damaged on arrival
- The result clearly fails to match the arrangement option or tier you purchased (allowing for normal craft and seasonal variation within that option — not a different design)
What variation is normal
Orders are fulfilled by a vetted local florist near the recipient. You receive the arrangement option you selected. Each option shows a size band (Compact · Classic · Statement); higher tiers buy more presence (scale and fullness), not a different flower species guarantee. Within that option, blooms and styling can vary naturally by shop craft and season — photos show that option and are not a promise of an identical, pixel-perfect bouquet. That kind of natural variation alone is not a reason for a remake or refund — but a result that is clearly the wrong size band vs what you bought may qualify.
Receiving a different arrangement option than the one you purchased (a silent substitution) is not normal variation — contact us. Photo proof is shared when available; it is not guaranteed for every order.
How to request help
- Email hello@anywhereblooms.com as soon as you can (ideally within 48 hours of the issue).
- Include your order reference, recipient name/city, and a brief description of the problem.
- Attach a photo if you have one — it helps us resolve faster.
What we’ll do
We’ll review with care and, when appropriate, arrange a remake through a local florist, offer a comparable credit toward a new order, or refund. If we simply cannot fulfill after payment, the remedy is a full refund. Other remedies depend on timing, florist availability, and the nature of the issue.
Liability cap
Regardless of the path we take, our total liability for any order is limited to the amount you paid for that order. We are not responsible for consequential or incidental damages (for example, event timing beyond reasonable delivery coordination).